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The encounter code is a 6 digit number which will replace the encounter form currently in use at your hospitals. With each visit the enrollee is expected to provide this code to ONLY his/her registered primary provider. This code could be generated through your portal or by the use of a USSD (*723*070#) only on your registered phone number.
No. The encounter code can only be generated by the enrollee or the VML contact center.
No, a visiting enrollee or an enrollee that has been referred does not need to provide an encounter code, they will be given a pre-authorization from the VML contact center. Encounter codes should only be provided by an enrollee visit to his/her registered primary provider.
No. An encounter code lasts for 24 hours.
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